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RolleProzess
Business Relationship ManagerService Strategy
Demand ManagerService Strategy
Financial ManagerService Strategy
IT Steering GroupService Strategy
Service Portfolio ManagerService Strategy
Service Strategy ManagerService Strategy
Anwendungssystem AnalytikerService Design
Availability ManagerService Design
Capacity ManagerService Design
Compliance ManagerService Design
IT-ArchitektService Design
Enterprise-ArchitektService Design
Information Security ManagerService Design
IT Service Continuity ManagerService Design
RisikomanagerService Design
Service Catalogue ManagerService Design
Service Design ManagerService Design
Service Level ManagerService Design
Service OwnerService Design
Supplier ManagerService Design
Technischer AnalytikerService Design
AnwendungsentwicklerService Transition
Change Advisory Board (CAB) Service Transition
Change Manager Service Transition
Change OwnerService Transition
Configuration Manager Service Transition
Emergency Change Advisory Board (ECAB) Service Transition
Knowledge Manager Service Transition
Projekt ManagerService Transition
Release ManagerService Transition
Test ManagerService Transition
1st Level SupportService Operation
2nd Level SupportService Operation
3rd Level SupportService Operation
Access ManagerService Operation
Application ManagerService Operation
Facilities ManagerService Operation
Incident ManagerService Operation
IT Operations ManagerService Operation
IT Operator Service Operation
Major Incident Team Service Operation
Problem ManagerService Operation
CSI ManagerContinual Service Improvement
Prozess ArchitektContinual Service Improvement
Prozess OwnerContinual Service Improvement
Service Anwenderaußerhalb der IT-Organisation
Interessentaußerhalb der IT-Organisation
Lieferantaußerhalb der IT-Organisation
Service Request Fulfilment GroupService Operation

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