Abkürzungen

Hier finden Sie eine Auflistung der Abkürzungen aus dem ITSM (IT Servics Management) Themenumfeld.

AbkürzungFachbegriffDefinitionPublikation/Quelle
ACDAutomatic Call Distribution.ITIL®
AMISAvailability Management Information System.ITIL®
ASPApplication Service Provider.ITIL®
BCMBusiness Continuity Management.ITIL®
BCPBusiness Continuity Plan.ITIL®
BIABusiness Impact Analysis .ITIL®
BPMBusiness Process Management .iTransparent GmbH
BRMBusiness Relationship Management.ITIL®
BSIBritish Standards Institution .ITIL®
BSMBusiness-Service-Management.GWS CONSULTING
ByoCBring your own ComputerITIL®
ByoDBring your Own Device.Dipl.-Ing. Klaus Lipinski
(Wissens-Portal ITwissen.info)
ByoPCBring your own PCITIL®
CABChange Advisory Board.ITIL®
CAPEXCapital ExpenditureITIL®
CCMComponent Capacity Management
.
ITIL®
CFIAComponent Failure Impact Analysis.ITIL®
CIConfiguration Item.ITIL®
CMDBConfiguration Management Database.ITIL®
CMMCapability Maturity Model.ITIL®
CMMICapability Maturity Model Integration.DATACOM Buchverlag GmbH
CMSConfiguration Management System.ITIL®
COBITControl Objectives for Information and related Technology.ITIL®
COTSCommercial off the Shelf.ITIL®
CSFCritical Success FactorITIL®
CSIContinual Service Improvement.ITIL®
CSPCore Service Package.ITIL®
CTIComputer Telephony Integration.ITIL®
CyoDChoose your own DeviceITIL®
DIKWData to Information to Knowledge to WisdomITIL®
DMLDefinitive Media LibraryITIL®
EAMEnterprise Architecture Management .BOC Information Technologies Consulting AG
ECABEmergency Change Advisory BoardITIL®
ERPEnterprise Resource Planning.PiSA sales GmbH
(tynacoon.de)
eSCM-CLeSourcing Capability Model for Client OrganizationsITIL®
eSCM-SPeSourcing Capability Model for Service ProvidersITIL®
eTomEnhanced Telecom Operations Map.CW Innovations GmbH
F&EForschung und Entwicklung.Gabler Wirtschaftslexikon
FMEAFailure Modes and Effects AnalysisITIL®
FTAFault Tree AnalysisITIL®
GuVGewinn- und Verlustrechnung.Dipl.-Kfr. Dr. Gudrun Stiller
(Wirtschaftslexikon24.com)
IRRInternal Rate of ReturnITIL®
ISGIT Steering GroupITIL®
ISMInformation Security ManagementITIL®
ISMSInformation Security Management SystemITIL®
ISOInternational Organization for Standardization.ITIL®
ISPInternet Service ProviderITIL®
ITInformation TechnologyITIL®
ITILInformation Technology Infrastructure Library.ITIL®
ITSCMIT Service Continuity ManagementITIL®
ITSMIT Service Management .ITIL®
itSMFIT Service Management ForumITIL®
IVRInteractive Voice ResponseITIL®
KEDBKnown Error DatabaseITIL®
KPIKey Performance Indicator.ITIL®
LOSLine of ServiceITIL®
MoRManagement of RiskITIL®
MTBFMean Time Between FailuresITIL®
MTBSIMean Time Between Service IncidentsITIL®
MTRSMean Time to Restore ServiceITIL®
MTTRMean Time To RepairITIL®
NPVNet Present ValueITIL®
OGCOffice of Government CommerceITIL®
OLAOperational Level Agreement ITIL®
OPEXOperational ExpenditureITIL®
OPSIOffice of Public Sector InformationITIL®
PBAPattern of Business ActivityITIL®
PDCAPlan, Do, Check, Act .Dr. Thomas Träger
(QM-Wissen.de)
PFSPrerequisite for SuccessITIL®
PIRPost Implementation ReviewITIL®
PoCProof of Concept .Janalta Interactive Inc.
QAQuality AssuranceITIL®
QMSQuality Management System .ITIL®
QMSQuality Management SystemITIL®
RCARoot Cause AnalysisITIL®
RFCRequest for Change.ITIL®
ROIReturn on Investment.ITIL®
RPORecovery Point ObjectiveITIL®
RTORecovery Time ObjectiveITIL®
SACService Acceptance CriteriaITIL®
SACMService Asset and Configuration Management.ITIL®
SCDSupplier and Contract DatabaseITIL®
SCMService Capacity ManagementITIL®
SFAService Failure AnalysisITIL®
SKMSService Knowledge Management SystemITIL®
SLAService Level Agreement.ITIL®
SLMService Level Management.ITIL®
SLPService Level Package.ITIL®
SLRService Level Requirement.ITIL®
SMOService Maintenance ObjectiveITIL®
SoCSeparation of ConcernsITIL®
SOPStandard Operating ProceduresITIL®
SORStatement of requirementsITIL®
SPIService Provider InterfaceITIL®
SPMService Portfolio Management.ITIL®
SPOService Provisioning OptimizationITIL®
SPOFSingle Point of FailureITIL®
TCOTotal Cost of OwnershipITIL®
TCUTotal Cost of UtilizationITIL®
TOTechnical ObservationITIL®
TORTerms of ReferenceITIL®
TQMTotal Quality ManagementITIL®
UCUnderpinning ContractITIL®
USMBOKUniversal Service Management Body of Knowledge.Service Management 101
VBFVital Business FunctionITIL®
VOIValue on Investment.ITIL®
WIPWork in ProgressITIL®

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